On this page
3-31-2025
Improvements
When an admin user downvotes a question in slack, a feedback form followup allows them to immediately tutor the bot and improve future answers.
3-28-2025
Improvements
Adds support for troubleshooting/triage decision trees in Slack conversations.
Improvements
3-27-2025
Bug Fixes
Improves reliability of web data source ingestion.
Improvements
Adds support for enabling instant learning in admin UI.
3-26-2025
Bug Fixes
Fixes a bug when handling attachments in Zendesk Support App.
Improvements
Adds support for ingesting Zendesk help center articles.
Adds insights to show number of irrelevant unanswered sessions in UI.
Improves the insights page UI.
3-24-2025
Bug Fixes
Fixes UI issues with asssitant description updates.
Fixes a bug where we show empty user message blocks in the chat history.
Improvements
Allows adding files to existing ones in the file data source.
3-20-2025
Bug Fixes
Fixes a bug when validating assistant creation limit for certain organization users.
Fixes a bug where the Zendesk app chat does not work properly.
Improved reliability of data source ingestions.
Improvements
Improves slack follow-up message formatting with better markdowns.
Enables support handoff feature for Discord and Chat widget, in addition to already supported Slack.
3-18-2025
Improvements
Adds a new custome field in chat widget to allow users to specify the text of ask-a-person button.
3-11-2025
Bug Fixes
Fixes various UI issues with the Admin Console.
3-4-2025
Bug Fixes
Fixes the nav bar missing on the Assistant Config page
Fixes various UI issues with the Admin Console.
Improvements
Adds notification badges to the Ask AI button
3-3-2025
Bug Fixes
Fixes various UI issues with the Admin Console.
Improvements
Adds support for adding code files in the File Data Source
Allow users to edit assistant details
2-23-2025
Bug Fixes
Fixes various UI issues with the Admin Console.
2-22-2025
Bug Fixes
Fixes various UI issues with the Admin Console.
2-21-2025
Bug Fixes
Fixes UI issues with the Admin Console.
Fixes bug where some users are unable to access the Admin Console.
Improvements
Adds RunLLM chat widget to the Admin Console.
Makes minor UI improvements to the Admin Console.
Adds new bulk export button for chat history to the Admin Console.
Changes formatting of Slack Support Handoff messages.
2-20-2025
Bug Fixes
Fixes bug some issues with Web Data Sources ingestion.
Improvements
Adds new overview page to the Admin Console.
2-19-2025
Improvements
Adds Topic Insights to the Admin Console
Adds support for sharing RunLLM chat sessions using a publicly accessible link.
Automatically inserts a URL prefix during the Web Data Source creation process based on the URL added by the user.
Updates the Admin Console UI to make it easier to work with.
Disables the Search Widget on mobile devices.
2-14-2025
Bug Fixes
Fixes bug with Algolia search requests
Improvements
Greatly improves the assistants ability to respond to questions in the language of the user.
Makes minor UI tweaks to the AutoDocs and Chat History page.
2-12-2025
Bug Fixes
Fixed bugs with AutoDocs PR.
Improvements
Makes minor UI tweaks to the admin console.
2-10-2025
Bug Fixes
Fixed bug where disable web search function was not working.
2-06-2025
Bug Fixes
Fixed organization member access to Autodoc Issues.
Fixed minor issue with deployment form rendering.
Improvements
Added support for managing slack channel handoff feature.
Recaptcha performance improvements to the chat widget.
Supports exporting current chat session as a JSON file.
1-31-2025
Bug Fixes
Fixed organization member access to Autodocs PR features.
Improvements
Added javascript API to control chat widget behavior from external components.
Added support to specify a custom html disclaimer in chat widget.
Improvements
In the "Ask a person" support email, default the reply-to email address to user's email
1-29-2025
Bug Fixes
Fix Discord deployment registration bug
Fix Slack message formatting issue
Improvements
In the "Ask a person" support email, default the reply-to email address to user's email
1-28-2025
New Features
Enable self-serve deployment registration and update
1-27-2025
Improvements
Fix user email invitation template
Remove UI upvote and downvote button for follow up status update messages
General UI improvements in the admin console
1-23-2025
Improvements
Fixed a number of security vulnerabilities from package dependencies.
Enabled the ability to respond to Slack threads with a placeholder message when the channel is not configured with RunLLM.
Fixed a bug in notion data ingestion to skip non-existent pages.
UI improvements in a few components' spacing and alignment.
1-21-2025
Improvements
Fix bug where organization members could not view the chat history on admin console
1-19-2025
Improvements
Improved recaptcha performance in chat widget.
1-17-2025
New Features
Implements support staff handoff from the Chat Widget
Improvements
Fixed bug introduced in last push where we weren't correctly using fine-tuned models.
Fixed bug with chat message overflow on the Admin console
Chat filters on the UI are reset after switching between assistants
1-15-2025
Improvements
Resolves the login bug impacting some users
Resolves organization bugs
1-14-2025
Improvements
Resolves the login bug impacting some users
New Features
Revamped Admin console UI
Enable web search followups for category 2 questions from admin console
1-13-2025
New Features
Support for Organizations on Admin Console
1-10-2025
Improvements
Adds ability to scroll while chat is streaming on admin console
New Features
Enables follow-up workflow like sandbox code execution on the admin console
1-7-2025
Improvements
Fixed a bug with data source ingestion
Fixed issue where answers to irrelevant questions would sometimes be in Spanish.
New Features
Chat widget sessions are now persisted even after clicking out of the modal.
1-3-2025
Improvements
Our assistants should now always answer in the language of the question.
Fixed incorrectly displayed text on the web surface data integration card
Web data integrations now update monthly by default
Fixed improperly labelled portions of the donut chart on the assistant details page
New Features
Implemented support handoff feature where Discord and Slack threads can be copied into an internal support team Slack channel, and any answers from there are propagated back to the original user thread.
12-18-2024
Improvements
Fixed a bug where the chat widget modal crashes in certain browsers.
Improved admin UI's theming consistency.
When resolving documentation inconsistencies, the admin UI now provides more context when selecting both data sources in a conflict (#1866)
New Features
Allows slack users to pass unanswered questions to a real human.
12-16-2024
Improvements
Fixed follow-up behavior and content in instant learning.
Improved quality for knowledge-graph enabled data sources.
12-6-2024
Improvements
Improve the quality of topic modeling
12-5-2024
Improvements
Adds support for web search followups on Discord chat answers
Adds an additional confirmation step when running instant learning on Slack through mentions. From now on, instant learning messages like “@RunLLM, actually, the right answer is...” will cause the bot to first respond with a confirmation message, where a user must click ✅ before we proceed with instant learning.
Switches our default web documentation ingestion to use our new Knowledge Graph framework, which will improve the quality of answers.
11-26-2024
Improvements
Added the ability to configure the followup check-in message after the bot provides a chat answer in Slack.
11-25-2024
Improvements
Added support for customizing ‘Ask AI’ and ‘Join Our Community’ texts in chat widget.
11-21-2024
Improvements
Supports recomputing knowledge graph during recurrent ingestions
Fix bug where Discord follow-up messages aren’t being sent
11-18-2024
Improvements
Fixing UI bugs that caused the activity graph to be rendered improperly and the font-size in the Chat window to be incorrect
11-11-2024
New Features
Enables ability to check for document inconsistencies when we allow for instant learning
The ability to do instant learning by tagging the bot instead of just using a feedback emoji
Improvements
Fixed a bug where GetGuru ingestion doesn’t pull all the cards
11-6-2024
New Features
Adds ability to disable (and re-enable) RunLLM for a Slack channel
11-5-2024
New Features
Adds per user usage limits in the Search Widget
Improvements
Fixed a bug where GetGuru ingestion can fail if certain values aren’t present in tickets
11-1-2024
New Features
Adds internal support for easily creating public assistants out of an existing assistant with both public and private documentation
10-28-2024
New Features
Adds support for numerical citations. For example, “my response [1], another response [2]” where the ‘Source’ section also list citations numerically.
Added support for using latest GPT4-O1 model
Improvements
Fixed a bug where clicking on a cluster under Topic tab won't trigger filter
Fixed a bug to include correct chat response content for cross posted message
10-25-2024
New Features
Adds support for filtering down the data sources used in a response based on the user’s query. For example, “Looking at only webpage sources, can you...”.
Adds the ability for an auto-reply Slack bot to have flexible “operating hours”. For example, customers can now request for such a bot to stay quiet during daytime hours.
10-22-2024
New Features
Supports YouTube data sources
10-18-2024
New Features
Autodocs Admin UI now supports surfacing documentation suggestions
Supports slack-channel follow up with tips on adding new data sources and uploading stack trace for screenshots.
10-15-2024
Improvements
Redesigned data source registration form for Slack and Discord.
New Feature
Sends message for Document Inconsistencies
On downvote, user will be notified about Instant Learning
10-09-2024
New Feature
Introducing Automated Documentation PR Generation! Please view the video demos here:
10-02-2024
New Feature
Support ingesting Guru cards.
Improvements
Improved security for GitHub data sources.
Allows users to add context when selecting “keep both” during documentation inconsistency resolution.
09-28-2024
New Feature
Support ingesting GitHub discussions.
09-24-2024
Improvements
Redesigned data source registration form for websites.
09-19-2024
Bug Fixes
Fixed a bug where the “Ask a Person” button was not shown.
09-18-2024
Improvements
Skip Slack thread ingestion where RunLLM is involved.
Bug Fixes
Fixed a bug where large inputs cause pipeline inference to fail.
09-17-2024
Bug Fixes
Chat API Endpoint: Fixed a bug where we were assuming the correctness of session_ids on incoming chat requests. This caused certain malformed chat requests to be tracked incorrectly in our system.
09-16-2024
Bug Fixes
Chat Categories: Fixed the labelling of certain chats from Irrelevant to Unanswered, and vice versa
09-12-2024
Improvements
Web Data Sources : Introduced an asynchronous crawler for web data sources, significantly enhancing the speed and reliability of data collection.Model Performance :
Upgraded to the GPT-4o mini model for fine-tuning, improving efficiency and responsiveness.
Updated session name summarization to utilize the GPT-4o mini model for better accuracy.
Bug Fixes
Chat Widget : Improved text input focus handling in the chat widget’s initial state.Voting System : Fixed issues with the upvote and downvote functionality in the chat widget.Data Display : Removed the display of average ingestion counts for web and GitHub sources to prevent confusion.