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Frequently Asked Questions

What do I put in the description?​

The description is used to understand what your product does and how RunLLM can best support your users. We typically recommend giving a 1-2 sentence overview of your product — this helps us understand what types of questions we should answer and which ones are out of scope. We do not recommend putting any descriptions of tone or response style in the description — support for configuring response style will be coming soon!

How do I delete an agent?​

Currently, we do not support deleting an agent from the RunLLM UI. If you need to delete an agent you've created please contact us at support@runllm.com.

Do you support PII masking?​

If you're concerned about gathering any PII that the user sends, please contact us at support@runllm.com. We have a handful of options for handling this kind of situation, and we're happy to work with you on the details of the specific concern you have.

Why are responses hanging from the docs widget?​

Most likely, this is because you have not yet configured a deployment for the correct domain. To fix the issue, please make sure you follow these steps:

  • Go to the admin UI for the agent you're connecting to the widget and click on the Config tab.
  • Under the Deployments header click Add deployment and select the Web deployment option.
  • Enter the full (sub)domain of the URL where the widget will live. For example, if your docs are hosted at docs.acme.co, enter that exact string. Do not include any paths like /welcome or /docs. That means that if your docs are at acme.co/docs, you will only enter acme.co.
    • Note that if you have a testing domain like pr-12345.preview.docs.acme.co, you will need to create a separate deployment for that. You can delete that deployment after testing.
  • Once you create the deployment, it will take reCAPTCHA about 1-3 minutes to update its configuration. After that, you should be good to go.

If your issue persists after following these steps, please reach out to us at support@runllm.com.

What languages does RunLLM support?​

Most common languages that are available on the internet! The final answer generation is done by a general-purpose LLM, and it will respond in the language of the original question. If you have a specific question about language support, please feel free to reach out!