RunLLM supports ingesting Intercom tickets and use them as knowledge source to answer questions. To register an Intercom data connector, go to the data source registration page at “https://app.runllm.com/assistant/<ASSISTANT_ID>/data_source/register” and select Intercom.

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Then, fill in the registration form. You can find your workspace app ID by going to the Intercom’s workspace setting page. If you specify a cron schedule, RunLLM will periodically ingest new tickets based on the schedule.

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After filling the form, click “Save”, which will initiate the OAuth consent process. You need to grant RunLLM access to Read and List tickets.

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Once the OAuth process finishes, an ingestion run will be kicked off. After the ingestion finishes, RunLLM will be able to use the tickets to answer questions.